We are excited to announce some updates to our customer support portal and ticketing system. With these changes, we aim to improve everyone's experience with customer support and to help foster a strong user community. The recent improvements include a new community page, an improved help center, and improved ticketing.
We have launched a new community page to connect our growing community of air quality professionals and students to shared resources and to one another. Here, you can ask and answer questions; share tools, tips, and tricks; and have open conversations with QuantAQ staff and other community members. (Note: All users are bound to QuantAQ’s community guidelines).
Improved Help Center
We have updated our Help Center and added new resources to help users resolve common support issues. This is a great resource for when you want to get an answer right away! You can also submit a support ticket directly in the Help Center if you can't find what you are looking for (“Submit a request” in the top right-hand corner).
We have moved to a new ticketing platform with improved functionality that will help us resolve tickets more efficiently. To submit tickets, please visit the Help Center or email your tickets to firstname.lastname@example.org.