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Announcing an Improved Customer Support Experience for all QuantAQ Users

David Hagan

• 1 min read

We are excited to announce some updates to our customer support portal and ticketing system. With these changes, we aim to improve everyone's experience with customer support and to help foster a strong user community. The recent improvements include a new community page, an improved help center, and improved ticketing.

Community Page

We have launched a new community page to connect our growing community of air quality professionals and students to shared resources and to one another. Here, you can ask and answer questions; share tools, tips, and tricks; and have open conversations with QuantAQ staff and other community members. (Note: All users are bound to QuantAQ’s community guidelines).

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Hint: This is also a great place for a deeper dive into data analysis questions and tutorials!

Improved Help Center

We have updated our Help Center and added new resources to help users resolve common support issues. This is a great resource for when you want to get an answer right away! You can also submit a support ticket directly in the Help Center if you can't find what you are looking for (“Submit a request” in the top right-hand corner).

Ticketing

We have moved to a new ticketing platform with improved functionality that will help us resolve tickets more efficiently. To submit tickets, please visit the Help Center or email your tickets to support@quant-aq.com.

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Tip: follow these recommended practices to help us move through your support ticket as quickly as possible!
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We encourage ALL customers to interact on our community page and look for solutions in our Help Center but will always be available for unique challenges that might arise for you at support@quant-aq.com.

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